Email Security powered by
The Barracuda Email Security Service is a cloud-based email security service that protects both inbound and outbound emails against the latest spam, viruses, worms, phishing, and denial of service attacks.
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Please refer to the user guide below for information about the following important features:
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If you have additional questions, don't hesitate to get in touch with support.
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Quarantined Mail
You are notified on a regular interval when you have quarantined messages
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The default quarantine notification interval is set to every 4 hours from 8:00 am to 4:00 pm
You can customize the interval on the Settings > Quarantine Notification page.
Note that quarantined messages are deleted after 30 days. The links in the Actions column allow the user to:
Deliver – Click to deliver the message to your regular inbox.
Allow List – Click to allow the sender. All future messages from the sender are allowed and go directly to the user's regular inbox.
Block List – Click to have the sender added to the block list.
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See the sample email notification below
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*Important Tip
Malicious attempts are sometimes made with fake quarantine messages in an attempt to steal credentials. Barracuda email notifications will only be sent from quarantine@ess.barracuda.com
Manage Mail From The Message Log
Note that messages are deleted after 30 days.
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Messages are blocked due to the following:
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Spam and virus policies set by your administrator for the domain; and
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Email address or domain block policies, as well as emails from other users
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Messages are deferred for various reasons. Click the Help icon on the Message Log page for more information as well as details on searching for and filtering messages.
From the Message Log page, select one or more messages, and then click on an action. To select all messages, select the check box at the top of the Message List.
Depending on the message filter, once you select one or more messages, you can take the following actions:
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Allow List – Senders of selected messages are added to the allow list; note that you cannot add blocked messages to the allow list.
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Recategorize – When one or more categorized emails are selected, allows you to change the category. For example, if the message is categorized as Corporate but you believe it should be categorized as Marketing Materials, you can change the category via the Recategorize drop-down. This action submits this email message for recategorization to your selected category. If you select Other and enter a custom category, the category updates for that particular email message. For more information, see Email Categorization below.
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Export – Selected messages are exported to a CSV file. When prompted, enter a file name and select whether to save to your local desktop or network.
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Deliver – The service attempts to deliver the selected messages to your mailbox; note that you cannot deliver messages blocked for Advanced Threat Protection (ATP). If a message is successfully delivered, the Delivery Status changes to Delivered. The mail remains in the log until you select the message and click Delete. If the mail cannot be delivered, a notice displays in your browser window and the Delivery Status does not change. If delivered messages are not delivered to the recipient's mailbox, it may be due to a filter on the mail server or a service on your network catching the mail as spam. Check with your system administrator for more information. Additionally, check your local trash/spam folder for the mail.
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Reporting Unwanted Email From Outlook
Spear Phishing Notification
Barracuda Artificial Intelligence for Real-Time Email Protection against phishing attacks and account takeover.
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If an attack is detected you will receive an email similar to the one below.
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No need to worry. The attack was already blocked and our team was also notified.
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